CRISIS MANAGEMENT IN THE SOCIAL SERVICES SYSTEM: EFFECTIVE STRATEGIES FOR ADAPTATION AND RESPONSE TO SOCIAL CHALLENGES

Abstract

The article explores contemporary approaches to crisis management within Ukraine’s social service system amid increasing social instability caused by war, economic challenges, and the transformation of societal needs. It analyzes the nature of social crises and risks, their impact on the functioning of social institutions, and identifies the main destabilizing factors affecting social service operations. The study substantiates the need for a shift toward proactive management based on principles of strategic planning, risk management, and adaptive leadership.The article reveals the nature of crisis phenomena in the field of social services and outlines systemic risks and threats that hinder their effectiveness in times of war and socio-economic instability.The author synthesizes existing approaches to crisis management and proposes a strategic response model tailored to the specific characteristics of nonprofit organizations. Particular attention is given to the integration of risk management tools and social regulation mechanisms.A comprehensive set of effective managerial strategies is proposed, aimed at preserving human resources, ensuring service continuity, and maintaining long-term institutional stability of social service providers.